Hybrid Deployment Support Analyst – IT Help Desk (Irvine)

KellyMitchell Group; Irvine (CA); Hybrid; USD 45,847,000 - 67,337,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned ESOP

401K offered

Job summary

KellyMitchell Group is seeking a Deployment Support Analyst in Irvine, CA, a hybrid role requiring on-site presence typically on Tuesdays and Thursdays. The ideal candidate has 1+ year of customer service experience and a solid technical support background to assist restaurant technology deployments.

The position emphasizes troubleshooting, vendor coordination, and strong communication. On-call rotation and service desk collaboration are included to ensure reliable support.

Qualifications

• 1+ years of customer service experience
• Strong understanding of operating systems, troubleshooting methodologies, and technical support concepts
• Certification preferences: A+ and Network+
• Help Desk experience is a nice-to-have
• Experience with enterprise technology environments is preferred

Responsibilities

• Provide remote support for restaurant technology systems and deployment initiatives
• Serve as a technical resource for troubleshooting, issue resolution, and customer support
• Coordinate Deployment, ECARE, and RTO programs, including vendor coordination and Service Desk collaboration
• Identify root cause issues and communicate findings to business partners
• Analyze customer workflows and operational challenges to facilitate effective support
• Translate customer requests into technical specifications and incident documentation
• Maintain technical knowledge of supported applications and environments
• Collaborate with Reporting and Problem Management teams
• Participate in an on-call rotation providing evening and weekend support as needed
• Create and maintain support documentation, troubleshooting guides, and resolution procedures
• Deliver exceptional customer service while managing multiple priorities

Skills

Customer service

Technical support

Troubleshooting

Help Desk

Enterprise tech experience

Education

Computer Science degree

Tools

A+ Certification

Network+ Certification

Job description

KellyMitchell Group is seeking a Deployment Support Analyst in Irvine, CA, a hybrid role requiring on-site presence typically on Tuesdays and Thursdays. The ideal candidate has 1+ year of customer service experience and a solid technical support background to assist restaurant technology deployments.

The position emphasizes troubleshooting, vendor coordination, and strong communication. On-call rotation and service desk collaboration are included to ensure reliable support.