Help Desk Technician, Irvine (26-026)

Klinedinst Pc; Irvine (CA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Klinedinst, a respected law firm in Irvine, is seeking a Help Desk Technician to support on-premises and hybrid networks. You will maintain hardware, assist users with access to resources, and manage Citrix applications, backups, and security.

This role requires Windows 10/11 experience, software deployment with Prism Deploy, and remote troubleshooting using Labtech. Regular attendance in the office is expected for 180 days, with potential for remote work arrangements where eligible.

Qualifications

• Maintains hardware for on-prem and hybrid networks.
• Responds to user needs for access to network resources and software.
• Manages Citrix access (RDS, ShareFile, etc.).
• Maintains backups, security, and rights.

Responsibilities

• Maintain computer hardware of on-prem and hybrid network users.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.).
• Maintain backup of all files, security, and rights.
• Install and update software applications as required.
• Establish and maintain network users, user environment, directories, and security.
• Update the desktop operating system as required, familiarity with Windows 10 and Windows 11.
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool.
• User account administration including setup, rights, email distribution and security groups.
• Remote troubleshooting with terminal services, Labtech and other remote management software.
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens.
• Pay range $22 to $24 per hour (depending on experience).

Skills

Windows 10/11

Citrix access

Remote troubleshooting

IT support

User account management

Tools

Prism Deploy

Labtech

Remote management software

Job description

Put your LegalTech career into high gear at Klinedinst. Our Irvine office is looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.

Help Desk Technician responsibilities include:

• Maintain computer hardware of on-prem and hybrid network users;
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
• Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
• Maintain backup of all files, security, and rights;
• Install and update software applications as required;
• Establish and maintain network users, user environment, directories, and security;
• Update the desktop operating system as required, familiarity with Windows 10 and Windows 11;
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
• User account administration including setup, rights, email distribution and security groups;
• Remote troubleshooting with terminal services, Labtech and other remote management software;
• Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
• Pay range $22 to $24 per hour (depending on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!

The Klinedinst environment includes:

• Supportive team-based law firm, with excellent support staff
• Opportunities to grow personally and professionally
• Opportunities to work on complex cases with significant responsibilities and client interaction
• Open, honest, and transparent communication within the firm
• Merit-based compensation
• This job requires regular attendance to the office for the first 180 days, though as adynamic culture we embraceopportunities for remote working arrangements when eligible