IT Support Technician: Remote & Onsite Help Desk

Cec Facilities Llc; Mississippi; Hybrid; USD 38,000 - 54,000; Full time

Job summary

CEC Companies is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users both onsite and remotely. You will troubleshoot desktop hardware and software issues, manage access and password resets, and support a distributed user base across the organization.

The ideal candidate has 1-3 years of level-one help desk experience, basic certifications, and strong knowledge of Windows 10 and Citrix.

Qualifications

• 1-3 years of level one help desk experience
• Strong knowledge of desktop hardware and software
• Experience with Windows 10 and Citrix

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks
• Grant access, change, and reset passwords
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
• Learn internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base
• Performs installs, upgrades, moves, and changes for workstation hardware and software, printers, and other peripherals
• Log all calls and activities in a tracking system
• Perform special projects and additional duties as assigned
• Other duties as assigned to ensure efficient and effective processes

Skills

A+/Networking/MCP

Hardware knowledge

Windows 10

Citrix

Microsoft Office

Communication

Problem Solving

Time Management

Education

Associate degree in CS/Engineering or related field

Tools

Tracking system

Job description

CEC Companies is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users both onsite and remotely. You will troubleshoot desktop hardware and software issues, manage access and password resets, and support a distributed user base across the organization.

The ideal candidate has 1-3 years of level-one help desk experience, basic certifications, and strong knowledge of Windows 10 and Citrix.