Hybrid Tier II Helpdesk Technician - Citrix & iManage Expert

Addison Group; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Eligible for medical, dental, vision, and 401(k)

Job summary

A leading national law firm is looking for a Tier II Helpdesk Technician for their Pittsburgh team. This role offers the opportunity to provide technical support in a hybrid work environment. Ideal candidates will have strong experience in Windows 10/11, Office365, and Citrix support, as well as excellent communication skills. Join a friendly team that emphasizes growth and collaboration in a dynamic enterprise-scale IT setting.

Qualifications

• Strong experience in Windows 10/11 support.
• Proficiency with Office365 and a hands-on approach to Citrix support.
• Experience with iManage is highly preferred.

Responsibilities

• Provide Tier II support across Windows 10/11, Office365, Citrix, and enterprise applications.
• Troubleshoot in a 24x7, multi-office environment.
• Resolve tickets using FreshService and provide high-quality customer service.

Skills

Strong Windows 10/11 support

Office365 experience

Hands-on Citrix support

iManage

Professional, engaging, and friendly communication style

Ability to stay calm under pressure and think on your feet

Job description

A leading national law firm is looking for a Tier II Helpdesk Technician for their Pittsburgh team. This role offers the opportunity to provide technical support in a hybrid work environment. Ideal candidates will have strong experience in Windows 10/11, Office365, and Citrix support, as well as excellent communication skills. Join a friendly team that emphasizes growth and collaboration in a dynamic enterprise-scale IT setting.