IT Help Desk Specialist — Growth & Unlimited Vacation

Palmetto Technology Group (PTG); Pleasant Grove (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k match

Unlimited vacation time

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose and resolve issues across hardware, software, and networks, while maintaining a focus on customer satisfaction and timely resolutions.

The role emphasizes operating systems, network connectivity, account management, and collaboration with senior engineers on more complex challenges.

Qualifications

• 2+ years of IT help desk or networking experience.
• Strong customer-service orientation and communication skills.
• Ability to diagnose and resolve hardware, software, and network issues.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues on devices.
• Install, configure, and update OS/software for users.
• Manage user accounts, passwords, and permissions.
• Troubleshoot Wi‑Fi, VPN, and network printer issues.
• Document solutions and update knowledge base.
• Collaborate with IT team and escalate complex issues.
• Support IT projects like upgrades and deployments.

Skills

Microsoft Networks

Firewall configuration

AD & Group Policy management

Powershell

Customer service

Troubleshooting

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline technical assistance to employees and clients. You will diagnose and resolve issues across hardware, software, and networks, while maintaining a focus on customer satisfaction and timely resolutions.

The role emphasizes operating systems, network connectivity, account management, and collaboration with senior engineers on more complex challenges.