IT Help Desk Specialist - Fast-Paced Tech Support & Growth

Courser; Pleasant Grove (UT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Unlimited vacation

Paid sick time

Holidays and floating holiday

Lifestyle reimbursement

Amazon Prime reimbursement

Volunteer time (40 hours)

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. The role diagnoses, troubleshoots, and resolves issues related to hardware, software, and network systems, with a customer-focused approach to help users work efficiently.

You will provide frontline support via phone, email and ticketing systems, configure devices, manage accounts and permissions, and collaborate with senior engineers on escalated issues.

Qualifications

• 2+ years experience with Microsoft networks, AD and Group Policy.
• Experience with firewall and network configuration, PowerShell.
• Strong communication and documentation skills; HS diploma or GED.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing within SLAs.
• Diagnose and resolve hardware, software, and network issues on various devices.
• Install, configure, and update operating systems and software for users.
• Manage user accounts, password resets, and permissions.
• Troubleshoot Wi-Fi, VPN, and network printer issues.
• Document solutions and update the knowledge base.
• Monitor IT systems to prevent disruptions and escalate complex issues.
• Support IT projects like upgrades and deployments.
• Ensure security measures and policy compliance.
• Answer calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall config

Network config

Workstation setup

Print management

Cloud integration

Endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. The role diagnoses, troubleshoots, and resolves issues related to hardware, software, and network systems, with a customer-focused approach to help users work efficiently.

You will provide frontline support via phone, email and ticketing systems, configure devices, manage accounts and permissions, and collaborate with senior engineers on escalated issues.