Frontline IT Help Desk Support Specialist

Transitions Group; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Flexible vacation

Paid sick time

Holidays (10+)

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline support for employees and clients, diagnosing and resolving hardware, software, and network issues. You will manage user accounts, assist with password resets, and troubleshoot VPN and network connectivity while ensuring security and policy compliance.

The role emphasizes strong communication, analytical skills, and collaboration with senior engineers on projects such as upgrades and deployments.

Qualifications

• 2+ years experience with Microsoft Networks, firewall and network configuration.
• Experience configuring workstations, printing, and cloud integration.
• Proficient with Active Directory and Group Policy management.
• Strong PowerShell scripting and documentation skills.

Responsibilities

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
• Collaborate with other IT team members and elevate complex issues to senior engineers as needed.
• Support IT projects such as system upgrades, software deployments, and network expansions.
• Ensure security measures are followed to protect the integrity of data and systems.
• Maintain compliance with all company policies and procedures.
• Answer phone calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud technology integration

Network and endpoint security

TCP/IP

Active Directory

Group Policy management

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

Courser is seeking an IT Support Services I-Help Desk professional to provide frontline support for employees and clients, diagnosing and resolving hardware, software, and network issues. You will manage user accounts, assist with password resets, and troubleshoot VPN and network connectivity while ensuring security and policy compliance.

The role emphasizes strong communication, analytical skills, and collaboration with senior engineers on projects such as upgrades and deployments.