IT Support Engineer - Help Desk Expert

Transitions Group; San Diego (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Flexible PTO

Holidays and birthday leave

Gym reimbursement

Amazon Prime reimbursement

Volunteer time off

Paid certifications

Learning and development programs

Job summary

COURSER is seeking an IT Support Engineer to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues, ensuring quick resolutions and high user satisfaction.

Responsibilities include configuring operating systems, managing user accounts and permissions, and documenting solutions for the knowledge base. The role favors proactive problem solving and collaboration with the IT team.

Qualifications

• Strong experience with Microsoft Networks, firewall and network configurations.
• Proficient with Active Directory, Group Policy and PowerShell scripting.
• Experience documenting processes and solutions for knowledge base.
• Ability to install and configure desktops, laptops, and printers.
• Customer-focused with excellent verbal and written communication.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems and software.
• Manage user accounts and permissions; handle password resets.
• Troubleshoot network issues including VPN and Wi-Fi.
• Document solutions and contribute to knowledge base.
• Monitor IT systems to prevent disruptions and escalate when needed.
• Collaborate with IT team and support projects like upgrades.
• Ensure security measures protect data and systems.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Network and endpoint security

TCP/IP protocols

Active Directory

Group Policy management

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Job description

COURSER is seeking an IT Support Engineer to provide frontline technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues, ensuring quick resolutions and high user satisfaction.

Responsibilities include configuring operating systems, managing user accounts and permissions, and documenting solutions for the knowledge base. The role favors proactive problem solving and collaboration with the IT team.