IT Help Desk Specialist — End-User Tech Support

Courser; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) company match

Flexible vacation

Paid sick time

Floating Holiday

Lifestyle reimbursement

Certification reimbursements

Volunteer time

Paid parental leave

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients in a dynamic IT environment. You will diagnose and resolve issues across hardware, software, and network systems, while maintaining security and compliance.

Join a team that values teamwork, service, and growth-mindedness, with comprehensive benefits and opportunities for skill development across cloud platforms and ITIL practices.

Qualifications

• 2+ years experience with Microsoft networks, firewall config, and AD/GP management.
• Strong communication and customer service skills.
• Proficiency in MS Office Suite and PC/laptop provisioning.

Responsibilities

• Provide frontline IT support via phone, email and tickets.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems, software, and hardware.
• Manage client user accounts and permissions.
• Troubleshoot VPN and network printer issues.
• Document solutions and update knowledge base.
• Monitor networks to prevent disruptions.
• Collaborate with IT team and escalate to senior engineers as needed.
• Support IT projects like upgrades and deployments.
• Ensure data security and policy compliance.
• Answer phone calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Active Directory

Group Policy

PowerShell

IT documentation

Education

High School diploma

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

ITIL

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients in a dynamic IT environment. You will diagnose and resolve issues across hardware, software, and network systems, while maintaining security and compliance.

Join a team that values teamwork, service, and growth-mindedness, with comprehensive benefits and opportunities for skill development across cloud platforms and ITIL practices.