IT Help Desk Technician — Growth & Unlimited Vacation

Courser; Riverside (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Unlimited vacation

Paid sick time

Holidays

Education reimbursement

Learning & development

Job summary

Courser is seeking an IT Support Services professional for the I-Help Desk to diagnose, troubleshoot, and resolve issues across hardware, software, and network systems. You will support employees and clients, respond to incidents with SLA adherence, and document solutions for the knowledge base.

The role requires 2+ years of networking experience, strong communication, and the ability to work independently in a fast-paced IT environment.

Qualifications

• 2+ years experience with Microsoft Networks, Active Directory and related tech.
• Strong verbal and written communication for internal and external customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Able to work under pressure and meet deadlines while delivering service.
• Associate degree preferred; relevant certifications viewed favorably.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobiles, printers.
• Install, configure, and update operating systems, software, and hardware.
• Manage user accounts, password resets, and permissions.
• Troubleshoot VPN, Wi‑Fi, and network printer issues.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate complex issues.
• Support IT projects such as deployments and upgrades.
• Ensure data security and policy compliance.
• Answer calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Active Directory

Group Policy

Powershell

Customer service

Communication

MS Office

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

Job description

Courser is seeking an IT Support Services professional for the I-Help Desk to diagnose, troubleshoot, and resolve issues across hardware, software, and network systems. You will support employees and clients, respond to incidents with SLA adherence, and document solutions for the knowledge base.

The role requires 2+ years of networking experience, strong communication, and the ability to work independently in a fast-paced IT environment.