IT Help Desk Specialist — Frontline Tech Support

Transitions Group; Riverside (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401k match

Unlimited vacation time

Paid sick time

Holidays incl Birthday and Floating

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

Volunteer time (40 hours)

Paid parental leave

Education/certifications reimbursement

Learning and development programs

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver expert technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and network systems with a customer-focused approach.

The role requires strong analytical skills, effective communication, and the ability to work under pressure while maintaining service quality. Join a fast-paced IT environment with nationwide teams.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 2+ years of IT support experience.
• Strong communication and customer service skills.

Responsibilities

• Provide frontline IT support via phone, email, and tickets within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for users.
• Manage user accounts, including passwords and permissions.
• Troubleshoot network issues including Wi‑Fi, VPN, and printers.
• Document solutions and update knowledge base for future reference.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud technology

Network security

Active Directory

Group Policy management

PowerShell

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

MCSA

CompTIA A+

Network+

MS Office

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver expert technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues across hardware, software, and network systems with a customer-focused approach.

The role requires strong analytical skills, effective communication, and the ability to work under pressure while maintaining service quality. Join a fast-paced IT environment with nationwide teams.