IT Support Desk Pro — Growth, Training & Unlimited Vacation

Palmetto Technology Group (PTG); Riverside (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Unlimited vacation

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver frontline technical assistance to employees and clients in Riverside, CA. You will diagnose hardware, software, and network issues, and resolve them with a customer-focused approach.

The role requires strong analytical and communication skills, experience with Microsoft networks, Active Directory, and ticketing systems. You will work with a collaborative IT team on upgrades, security, and project deployments.

Qualifications

• Requires 2+ years in IT with Microsoft networks and security.
• Strong communication and customer-service oriented.
• Ability to work under pressure and meet deadlines.
• Familiarity with ticketing systems and ITIL practices.

Responsibilities

• Provide frontline IT support via phone, email, and tickets within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
• Collaborate with other IT team members and escalated complex issues to senior engineers as needed.
• Support IT projects such as system upgrades, software deployments, and network expansions.
• Ensure security measures are followed to protect the integrity of data and systems.
• Maintain compliance with all company policies and procedures.
• Answer phone calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High school diploma or GED

Associate degree

Tools

ConnectWise

MS Office

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver frontline technical assistance to employees and clients in Riverside, CA. You will diagnose hardware, software, and network issues, and resolve them with a customer-focused approach.

The role requires strong analytical and communication skills, experience with Microsoft networks, Active Directory, and ticketing systems. You will work with a collaborative IT team on upgrades, security, and project deployments.