IT Help Desk Specialist — Fast-Paced Tech Support & Growth

Transitions Group; Pleasant Grove (UT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k match

Unlimited vacation

Paid sick time

Holidays

Lifestyle reimbursement

Amazon Prime reimbursement

Volunteer time

Parental leave

Education reimbursement

Learning and development

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software and networking.

You will respond to tickets, document solutions, and contribute to the knowledge base. The role requires strong communication, customer service, and the ability to work under pressure in a fast-paced IT environment. We offer comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or GED; Associate degree preferred.
• 2+ years of IT support experience with Microsoft networks and client systems.
• Experience with ConnectWise and IT service management practices.
• Strong communication and customer service skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing within SLAs.
• Diagnose and resolve desktop, laptop, mobile, and printer issues.
• Install, configure, and update OS, software, and hardware for users.
• Manage user accounts, passwords, and permissions.
• Troubleshoot Wi-Fi, VPN, and network printer issues.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate complex issues.
• Support IT projects like upgrades and deployments.
• Ensure data and systems security and policy compliance.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Network security

Endpoint security

TCP/IP protocols

Active Directory

Group Policy management

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

AWS

Azure

Google Workspace

ITIL practices

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software and networking.

You will respond to tickets, document solutions, and contribute to the knowledge base. The role requires strong communication, customer service, and the ability to work under pressure in a fast-paced IT environment. We offer comprehensive benefits and growth opportunities.