IT Help Desk Specialist Frontline Tech Support

Palmetto Technology Group (PTG); Miami (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) company match

Flexible vacation time

Paid sick time

Holidays incl. Birthday & Floating

Healthy Lifestyle reimbursement

Membership Subsidy

Volunteer Time (40 hours)

Paid parental leave

Certifications reimbursement

10 vacation days first year

Job summary

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software, and networks, with a strong focus on customer service.

Responsibilities include configuring systems, managing user accounts, resolving connectivity issues, and contributing to knowledge base improvements, while upholding security and compliance standards.

Qualifications

• 2+ years of experience with Microsoft Networks and IT infrastructure.
• Strong communication and customer service skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.
• Independent worker who can complete tasks per instructions.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, and mobile devices.
• Install, configure, and update OS/software for users.
• Manage user accounts, including password resets and permissions.
• Troubleshoot network issues including Wi-Fi and VPN access.
• Document solutions and update knowledge base.
• Monitor IT systems to prevent disruptions.
• Collaborate with IT team and escalate complex issues.
• Support system upgrades, deployments, and network expansions.
• Ensure data and system security and policy compliance.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud technology integration

Network security

Endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma/GED

Associate degree

Tools

ConnectWise

AWS

Azure

Google Workspace

CompTIA A+

CompTIA Network+

MCSA

MS-900

Job description

Courser is seeking an IT Support Services I-Help Desk professional to deliver outstanding technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve issues related to hardware, software, and networks, with a strong focus on customer service.

Responsibilities include configuring systems, managing user accounts, resolving connectivity issues, and contributing to knowledge base improvements, while upholding security and compliance standards.