IT Help Desk Pro - Windows 10, Security+ & Clearance

CDO Technologies, Inc.; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plan options

LiveHealth online doctor visits

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) plan

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

Professional development

Certification reimbursements

Paid holidays

Vacation leave

Sick leave

Job summary

CDO Technologies, Inc. seeks an IT Support Professional to provide telephone and computer support for a large user base in a Monday–Friday shift from 8 AM to 5 PM CT. The role requires Windows 10 knowledge, networking expertise, and solid customer service skills.

Qualified candidates hold a Diploma or GED and an active Security+ certification (DoD 8570.01 IAT Level 2). A Secret clearance is required. CDO offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards.

Responsibilities

• Provide telephone and computer support to a large user base.
• Log and prioritize calls; track technicians and SLA reporting as required.
• Communicate effectively with users and document issues and resolutions.

Skills

Windows 10

Networking

Email standards

Education

Diploma or GED

Security+ certification (DoD 8570.01 IAT Level 2)

Job description

CDO Technologies, Inc. seeks an IT Support Professional to provide telephone and computer support for a large user base in a Monday–Friday shift from 8 AM to 5 PM CT. The role requires Windows 10 knowledge, networking expertise, and solid customer service skills.

Qualified candidates hold a Diploma or GED and an active Security+ certification (DoD 8570.01 IAT Level 2). A Secret clearance is required. CDO offers a comprehensive benefits package and opportunities for growth.