Senior Windows Desktop Admin – DoD 24/7 IT Ops

General Dynamics Information Technology, Inc.; Davis (CA); On-site; USD 85,000 - 89,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth including paid edu

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking an experienced Help Desk Support/Systems Administrator to support mission-critical IT services for national security.

You will manage virtual machines and multi-disciplinary systems, ensure 24/7 operations, and maintain documentation for DoW environments across NIPRNet, SIPRNet, JWICS, and SAP/SAR. The role requires Top Secret clearance with SCI eligibility, US citizenship, and ITIL 4 Foundation and CompTIA Security+ certifications.

Qualifications

• Technical Training, Certification(s) or BS/BA, 4+ years of experience.
• Proficiency in troubleshooting and problem-solving.
• Aptitude and initiative to learn existing and new technical concepts.
• Ability to respond to emergency situations with after-hours support.
• Knowledgeable of DISA STIG requirements for Windows based workstations.
• Security Clearance Level: Top Secret with SCI eligibility, US Citizenship only.
• Required Certifications: ITIL 4 Foundation, CompTIA Security +.

Responsibilities

• Manage operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite, 10Zig).
• Provide multi-disciplinary support for mission system services, including lifecycle management and integration.
• Verify system performance after hardware and software installation.
• Manage product/service issue resolution and upgrades.
• Handle administration and support of print services.
• Diagnose technical problems and escalate as needed.
• Enhance training and planning documentation and validate recovery capabilities.
• Develop and maintain technical documentation including manuals and system specs.
• Collaborate with team members to provide professional DoW customer support.
• Perform shift work to ensure 24x7 coverage.

Skills

Help Desk Support

Microsoft Office

System Administration

Education

BS/BA or Technical Training

Tools

Teradici

Wyse Management Suite

10Zig Management Console

Job description

General Dynamics Information Technology, Inc. is seeking an experienced Help Desk Support/Systems Administrator to support mission-critical IT services for national security.

You will manage virtual machines and multi-disciplinary systems, ensure 24/7 operations, and maintain documentation for DoW environments across NIPRNet, SIPRNet, JWICS, and SAP/SAR. The role requires Top Secret clearance with SCI eligibility, US citizenship, and ITIL 4 Foundation and CompTIA Security+ certifications.