Service Desk Technician with Security Clearance

CDO Technologies, Inc.; San Antonio (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan options

LiveHealth online doctor visits

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) plan

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

Professional development

Certification reimbursements

Paid holidays

Vacation leave

Sick leave

Descripción de la vacante

CDO Technologies, Inc. seeks an IT Support Professional to provide telephone and computer support for a large user base in a Monday–Friday shift from 8 AM to 5 PM CT. The role requires Windows 10 knowledge, networking expertise, and solid customer service skills.

Qualified candidates hold a Diploma or GED and an active Security+ certification (DoD 8570.01 IAT Level 2). A Secret clearance is required. CDO offers a comprehensive benefits package and opportunities for growth.

Formación

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards.

Responsabilidades

• Provide telephone and computer support to a large user base.
• Log and prioritize calls; track technicians and SLA reporting as required.
• Communicate effectively with users and document issues and resolutions.

Conocimientos

Windows 10

Networking

Email standards

Educación

Diploma or GED

Security+ certification (DoD 8570.01 IAT Level 2)

Descripción del empleo

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service. Position Description: Provides telephone and computer support to large community userbase. Logs and prioritizes calls, tracks technicians, and provides Service-Level Agreement (SLA) compliancy reports, as required. Customer service and communication skills are necessary. Must have knowledge of PC operating systems (primarily Windows 10), and networking and mail standards. This position entitles Shift Work on Monday-Friday (no weekends), with some holidays, from 8 AM to 5 PM CT. Minimum Qualifications: * Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards

• Must have a diploma or GED
• Must hold an active Security+ certification (DoD 8570.01 IAT Level 2 certification)
• Must have a strong customer service work ethic
• Must demonstrate good communication skills
• Must hold an active Secret Security Clearance What can a CDO employee expect? At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave. CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.