Service Desk Specialist – Windows & IT Support (Mon-Fri)

CDO Technologies, Inc.; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental and Vision

401(k)

Disability and life insurance

Tuition reimbursement

Professional development

Paid holidays and leave

Job summary

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports. A strong customer service ethic and clear communication are essential.

Requirements include Windows 10, networking, email standards, a Diploma or GED, and an active Security+ certification with a Secret clearance. Shift is Monday–Friday, 8 AM–5 PM CT, with benefits and growth opportunities at CDO.

Qualifications

• Knowledge of PC operating systems (Windows 10) and networking.
• Diploma or GED is required.
• Active Security+ certification (DoD 8570.01 IAT Level 2) is required.
• Strong customer service work ethic.
• Good communication skills.
• Active Secret Security Clearance required.

Responsibilities

• Provide telephone and computer support to a large user base.
• Log and prioritize calls, track technicians, and generate SLA reports.
• Maintain knowledge of Windows 10, networking, and email standards.
• Shift: Monday–Friday, 8 AM–5 PM CT (no weekends).

Skills

Windows 10

Networking

Email standards

Customer service

Communication

Security+ certification

Security Clearance

Education

Diploma or GED

Job description

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports. A strong customer service ethic and clear communication are essential.

Requirements include Windows 10, networking, email standards, a Diploma or GED, and an active Security+ certification with a Secret clearance. Shift is Monday–Friday, 8 AM–5 PM CT, with benefits and growth opportunities at CDO.