Security-Cleared Service Desk Technician (Day Shift)

Cdo Technologies Inc; San Antonio (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports.

The role requires knowledge of Windows 10, networking, and email standards, with a Monday-Friday shift from 8 AM to 5 PM CT. Active Security+ certification (DoD 8570.01 IAT Level 2) and a Secret clearance are required.

Qualifications

• Must have knowledge of PC operating systems, primarily Windows 10, networking, and email standards
• Must hold an active Security+ certification (DoD 8570.01 IAT Level 2)
• Must hold an active Secret Security Clearance

Responsibilities

• Provides telephone and computer support to a large community userbase.
• Logs and prioritizes calls, tracks technicians, and provides SLA compliance reports.
• Serves as a technical resource to resolve problems and ensure customer satisfaction.

Skills

Windows 10 knowledge

Networking knowledge

Email standards

Customer service

Communication skills

Education

Diploma or GED

Job description

CDO Technologies is seeking a Service Desk Technician in San Antonio, TX. You will provide telephone and computer support to a large user base, log and prioritize calls, and generate SLA reports.

The role requires knowledge of Windows 10, networking, and email standards, with a Monday-Friday shift from 8 AM to 5 PM CT. Active Security+ certification (DoD 8570.01 IAT Level 2) and a Secret clearance are required.