IT Help Desk Pro | Windows & AD | After-Hours Support

Cogent Communication; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) plan with employer match

Job summary

Cogent Communications in the United States is seeking a capable IT Helpdesk specialist to provide first‑level support for hardware, software and applications. You will work via phone, email and ticketing with a focus on quick resolution and clear communication.

The role requires 2+ years in a helpdesk, solid Windows environment knowledge, Active Directory, and the ability to multitask in a fast paced setting. Occasional after-hours and weekend shifts are possible.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of 1st Level Support / Helpdesk experience.
• Solid knowledge of Windows 10, Windows Server 2019, MS Office 2016/2019.
• Experience with endpoint solutions Workspace ONE, Tanium.
• Solid knowledge of PC hardware configuration and setup.
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers.
• Experience in using Active Directory, creating and managing accounts.
• Excellent verbal and written English communication.
• Availability to work after hours and weekends.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system.
• Maintain communications with employees throughout the problem resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update computer and systems documentation.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Customer service orientation

Education

IT-related degree or equivalent experience

Tools

Windows 10

Windows Server 2019

MS Office 2016/2019

Active Directory

Workspace ONE

Tanium

Job description

Cogent Communications in the United States is seeking a capable IT Helpdesk specialist to provide first‑level support for hardware, software and applications. You will work via phone, email and ticketing with a focus on quick resolution and clear communication.

The role requires 2+ years in a helpdesk, solid Windows environment knowledge, Active Directory, and the ability to multitask in a fast paced setting. Occasional after-hours and weekend shifts are possible.