IT Help Desk Technician

Kaizen Solutions Group

Columbus (OH)

Hybrid

USD 42,000 - 56,000

Full time

4 days ago

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Job summary

Kaizen Solutions Group is seeking an entry-level IT Help Desk professional in Columbus, OH. The role focuses on supporting end users with hardware, software, and access issues, with mentorship and a path toward security and cloud.

Responsibilities include imaging workstations, managing accounts and access, documenting solutions, and escalating complex issues as needed. The ideal candidate has 0-2 years in IT support, strong customer service, basic networking and Windows knowledge, and attention

Qualifications

0-2 years IT support experience.
Customer-service mindset.
Basic networking and Windows knowledge.
Reliable and detail-oriented.

Responsibilities

Set up and image workstations.
Manage accounts and access requests.
Document solutions in the knowledge base.
Escalate complex issues.

Skills

Help Desk

Windows

Active Directory

Ticketing

Troubleshooting

Job description

Support end users with hardware, software, and access issues, escalating as needed. A strong starting role with mentorship and a path into security and cloud.

Responsibilities