Senior Help Desk Specialist - DoD IT Support & Windows

JCS Solutions LLC; Arlington (VA); Vor Ort; USD 75.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

PTO

401k retirement plan with employer?m

Annual Professional Development Reimb.

And more!

Zusammenfassung

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, and to serve as the initial point of contact for hardware and software issues. The role requires US citizenship, 4+ years in help desk or technical support, and active Secret clearance.

Candidates should hold CompTIA A+ and Security+ certifications and be able to work on-site at the Pentagon complex.

Qualifikationen

• 4+ years of experience in help desk or technical support.
• Must be US Citizen.
• Certification: CompTIA A+, Security+.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• Ability to work on-site at Arlington, VA (Pentagon).
• Active Secret clearance; Top Secret clearance strongly preferred.

Aufgaben

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Kenntnisse

Customer service

Communication

Windows desktop apps

PC troubleshooting

Jobbeschreibung

JCS Solutions LLC in Arlington, VA is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, and to serve as the initial point of contact for hardware and software issues. The role requires US citizenship, 4+ years in help desk or technical support, and active Secret clearance.

Candidates should hold CompTIA A+ and Security+ certifications and be able to work on-site at the Pentagon complex.