Secret-Cleared DoD Help Desk Tech — Arlington On-Site

JCS Solutions LLC; Arlington (VA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

PTO

401k retirement plan with employer map

Annual Professional Development Reimb.

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. The role is based in Arlington, VA with an Active Secret clearance.

Candidates should have CompTIA A+ and Security+ certifications and at least 2 years of help desk experience, with DoD experience preferred.

Qualifications

• Must be a US citizen.
• 2 years of experience in help desk or technical support.
• Active Secret clearance; Top Secret clearance strongly preferred.
• Experience with Windows desktop applications.
• Knowledge of e-mail systems and directories.
• Ability to work on-site at Arlington, VA (Pentagon).
• Certification: CompTIA A+, Security+.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Customer service

Communication

On-site support

Education

CompTIA A+

Security+

Tools

Windows OS/Desktop Applications

Email systems

Directory services

DoD ticketing systems

Printer troubleshooting

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. The role is based in Arlington, VA with an Active Secret clearance.

Candidates should have CompTIA A+ and Security+ certifications and at least 2 years of help desk experience, with DoD experience preferred.