IT Help Desk Pro — Frontline Tech Support

Palmetto Technology Group (PTG); San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k match

Flexible PTO

Holidays and floating holiday

Job summary

COURSER is seeking an IT Support Services professional to diagnose, troubleshoot, and resolve issues across hardware, software, and networks. You will provide frontline support, manage user accounts, and help sustain secure, efficient IT environments for employees and clients.

Ideal candidates have 2+ years in Microsoft networks, strong communication skills, and experience with ConnectWise and Cloud platforms. A positive, service-oriented attitude is essential for success in a fast-paced team.

Qualifications

• 2+ years of IT support experience with Windows networks and endpoints.
• Excellent verbal and written communication with customers.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.
• Independent worker capable of completing tasks to specification.
• HS diploma or GED; an Associate degree is preferred.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, and devices.
• Install, configure, and update operating systems, software, and hardware.
• Manage user accounts, including password resets and permissions.
• Troubleshoot Wi-Fi, VPN, and network printer issues.
• Document solutions and update knowledge base for recurring issues.
• Monitor IT systems to identify and prevent disruptions.
• Collaborate with IT team and escalate complex issues to senior engineers.
• Support IT projects such as system upgrades and software deployments.
• Ensure data and system security measures are followed.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Print management

Cloud integration

Network security

Endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

Documentation

Education

High School diploma or GED

Associate degree preferred

Tools

ConnectWise

Microsoft Office

Job description

COURSER is seeking an IT Support Services professional to diagnose, troubleshoot, and resolve issues across hardware, software, and networks. You will provide frontline support, manage user accounts, and help sustain secure, efficient IT environments for employees and clients.

Ideal candidates have 2+ years in Microsoft networks, strong communication skills, and experience with ConnectWise and Cloud platforms. A positive, service-oriented attitude is essential for success in a fast-paced team.