Defense IT Helpdesk Intern DoD Clearance Eligible

Leidos; Washington (District of Columbia); On-site; USD 48,000 - 87,000; Full time

Job summary

Leidos is offering a Helpdesk IT Support Intern position in the National Capital Region. The role provides hands-on desktop, hardware, and software support in a government environment, with opportunities to work on enterprise ticketing systems and DoD security practices.

You will assist with Windows 10/11, Microsoft 365, and Active Directory tasks, gain exposure to CAC/CACsmart card authentication, and participate in asset inventory, provisioning, and basic mobile device management.

Qualifications

• Enrolled in an accredited college pursuing an Associate or Bachelor's in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, or related field.
• U.S. Citizenship is required.
• Ability to obtain and maintain a DoD Secret security clearance (or possess an active clearance).
• Familiarity with Windows 10/11 and Microsoft Office applications.

Responsibilities

• Hands-On Desktop & Hardware Support: Shadow and assist technicians with setting up, unboxing, testing, and deploying laptops, desktops, monitors, docking stations, and peripherals.
• Customer Service & Walk-Up Desk Operations: Log, document, categorize, and track customer support requests using enterprise ticketing software (Remedy or ServiceNow).
• Software & Account Basics: Assist users with Microsoft 365, web browsers, and enterprise tools; observe Active Directory tasks.
• Mobile Device Setup & Logistics: Support provisioning, unboxing, and inventory tracking of enterprise mobile devices (iOS/Android).
• Inventory & Asset Management: Log incoming hardware and prep disposal or reissue.

Skills

Windows 10/11

Microsoft Office

Communication

Customer service

Dependability

Eager to learn

Education

Associate or Bachelor's degree in IT/CS/Cybersecurity/IS/CE

Tools

Remedy

ServiceNow

Active Directory

Job description

Leidos is offering a Helpdesk IT Support Intern position in the National Capital Region. The role provides hands-on desktop, hardware, and software support in a government environment, with opportunities to work on enterprise ticketing systems and DoD security practices.

You will assist with Windows 10/11, Microsoft 365, and Active Directory tasks, gain exposure to CAC/CACsmart card authentication, and participate in asset inventory, provisioning, and basic mobile device management.