IT Help Desk Analyst I — 24/7 Healthcare IT Support

Mountain View Hospital; Idaho Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Medical PTO

401K with up to 6% match

Earned Quarterly Bonus Program

Education Reimbursement Program

Discount for procedures

Job summary

Mountain View Hospital in Idaho Falls, ID is seeking a Help Desk Analyst I to join our team. The role provides end-user support in a 24/7 help desk, responds to work orders, and maintains hardware. Shifts may be day or night, with no split shifts.

Ideal candidates have a High School diploma or GED, 1–2 years in related field, and familiarity with Microsoft Office, Active Directory, and ITIL-based support methods. Full-time benefits apply.

Qualifications

• Provide user support in a 24/7 help desk environment.
• Respond to work orders and maintain hardware.
• Experience with Microsoft Office Suites and AD is expected.

Responsibilities

• Assist with troubleshooting and resolving end-user issues.
• Document incidents and follow escalation procedures.
• Prioritize tasks and work with Team Leads or Manager as required.

Skills

End-user support

Customer service

Microsoft Office

Active Directory

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Technologies

ITIL knowledge

Job description

Mountain View Hospital in Idaho Falls, ID is seeking a Help Desk Analyst I to join our team. The role provides end-user support in a 24/7 help desk, responds to work orders, and maintains hardware. Shifts may be day or night, with no split shifts.

Ideal candidates have a High School diploma or GED, 1–2 years in related field, and familiarity with Microsoft Office, Active Directory, and ITIL-based support methods. Full-time benefits apply.