Healthcare IT Service Desk Analyst I

Overlake Hospital Medical Center; Bellevue, Northern (WA, KY); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Overlake Hospital Medical Center in Bellevue, WA, is seeking a Customer Service Analyst I for an evening, full-time role. You will handle inbound/outbound calls, dispatch codes, and connect customers with the right IS resources to resolve issues.

The position requires strong communication and ticketing skills while maintaining excellent patient and staff service. The role emphasizes first-contact support via calls, email, or chat, with tickets raised for unresolved problems.

Qualifications

• High school diploma required.
• Two years of customer service experience required.
• Healthcare experience preferred.
• Microsoft A+ certification a plus.

Responsibilities

• Handle inbound and outbound calls, dispatch critical Medical and Facility Codes, connect callers to the correct location, and provide solutions.
• Answer first contact calls, emails, or chat bot inquiries for computer questions and escalate unresolved issues by creating tickets.
• Serve as main point of contact between customers and the IS department; triage issues quickly and maintain a positive reputation.

Skills

Customer service

Phone support

Communication skills

Problem triage

Education

High school diploma

Tools

Microsoft Office

IT basics

Job description

Overlake Hospital Medical Center in Bellevue, WA, is seeking a Customer Service Analyst I for an evening, full-time role. You will handle inbound/outbound calls, dispatch codes, and connect customers with the right IS resources to resolve issues.

The position requires strong communication and ticketing skills while maintaining excellent patient and staff service. The role emphasizes first-contact support via calls, email, or chat, with tickets raised for unresolved problems.