IT - HELP DESK ANALYST I

Mountain-View-Hospital-LLC; Idaho Falls (ID); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401K with up to 6% match

Education Reimbursement Program

Job summary

Mountain View Hospital is seeking a Help Desk Analyst I to join our IT team in Idaho Falls. You will provide end-user support for technology across the enterprise, handling incoming work orders and maintaining hardware in a 24/7 help desk environment.

Ideal candidates have 1–2 years of related experience, familiarity with Microsoft Office, Active Directory, and ITIL-based support methods, and strong customer service skills.

Qualifications

• High School Diploma or GED; Associates Degree in related field preferred.
• Industry certifications (A+, Network+, Microsoft, Cisco) within 1 year.
• 1–2 years in related field and Health Care Experience.
• Experience troubleshooting and supporting Microsoft Office Suites.
• Basic understanding of Active Directory.
• Excellent customer service skills and communication abilities.

Responsibilities

• Provide end-user support in a 24/7 help desk environment.
• Respond to work orders and maintain hardware.
• Assist with setup and configuration of hardware and software.
• Collaborate with IT team to resolve incidents and problems.

Skills

Customer service

Troubleshooting

Active Directory

Microsoft Office

ITIL

Education

High School Diploma or GED

Associates Degree in related field preferred

Tools

Windows Server

Microsoft 365

Active Directory

Job description

Mountain View Hospital is looking for a Help Desk Analyst I to join our team!JOB SUMMARY: Provide support to end users in the application of technology within the enterprise. Includes working in a 24/7 help desk environment, responding to work orders, and maintaining hardware. Shift schedule would depend on what is currently available (day or night shifts). No splitting shifts between day and night.About Mountain View:Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.BENEFITS:Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:Medical, Dental and Vision InsurancePaid Time Off (vacation, holidays and sick days) and Medical Paid Time OffRetirement Plans (401K with up to 6% match)Earned Quarterly Bonus ProgramEducation Reimbursement ProgramDiscount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community HospitalPlease note benefits are based on eligibility according to full-time, part-time or PRN status classification.About Mountain View:Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.Education/Certification: High School Diploma or GED, Associates Degree in related field preferred. Industry certifications (i.e. A +, Network+, Microsoft Cisco) within 1 year.Experience: 1-2 years in related field. 1-2 years of Health Care Experience. Experience troubleshooting and supporting Microsoft Office Suites. Basic understanding of Active Directory.Equipment/Technology: Microsoft Technologies (Server/Client), ITIL based support methodologiesLanguage/Communication: Communication skills using speech and writing. Excellent customer services skillsMathematical Skills: BasicMental Capabilities: Strong problem solving and ability to prioritize and work unsupervised. Can adhere to and follow instructions given to by Team Leads or Manager.Interpersonal: Ability to interact with all personality types.Performance: Ability to systematically troubleshoot complex problems.