IT - HELP DESK ANALYST I

Mountain View Hospital; Idaho Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off and Medical PTO

401K with up to 6% match

Earned Quarterly Bonus Program

Education Reimbursement Program

Discount for procedures

Job summary

Mountain View Hospital in Idaho Falls, ID is seeking a Help Desk Analyst I to join our team. The role provides end-user support in a 24/7 help desk, responds to work orders, and maintains hardware. Shifts may be day or night, with no split shifts.

Ideal candidates have a High School diploma or GED, 1–2 years in related field, and familiarity with Microsoft Office, Active Directory, and ITIL-based support methods. Full-time benefits apply.

Qualifications

• Provide user support in a 24/7 help desk environment.
• Respond to work orders and maintain hardware.
• Experience with Microsoft Office Suites and AD is expected.

Responsibilities

• Assist with troubleshooting and resolving end-user issues.
• Document incidents and follow escalation procedures.
• Prioritize tasks and work with Team Leads or Manager as required.

Skills

End-user support

Customer service

Microsoft Office

Active Directory

Education

High School Diploma or GED

Associates Degree preferred

Tools

Microsoft Technologies

ITIL knowledge

Job description

Job DetailsJob Location: Hospital Main Campus - Idaho Falls, ID 83404Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Health CareMountain View Hospital is looking for a Help Desk Analyst I to join our team!

JOB SUMMARY:

Provide support to end users in the application of technology within the enterprise. Includes working in a 24/7 help desk environment, responding to work orders, and maintaining hardware. Shift schedule would depend on what is currently available (day or night shifts). No splitting shifts between day and night.

About Mountain View:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day.

BENEFITS:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

About Mountain View:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day.

QualificationsEducation/Certification: High School Diploma or GED, Associates Degree in related field preferred. Industry certifications (i.e. A +, Network+, Microsoft Cisco) within 1 year.

Experience: 1-2 years in related field. 1-2 years of Health Care Experience. Experience troubleshooting and supporting Microsoft Office Suites. Basic understanding of Active Directory.

Equipment/Technology: Microsoft Technologies (Server/Client), ITIL based support methodologies

Language/Communication: Communication skills using speech and writing. Excellent customer services skills

Mathematical Skills: Basic

Mental Capabilities: Strong problem solving and ability to prioritize and work unsupervised. Can adhere to and follow instructions given to by Team Leads or Manager.

Interpersonal: Ability to interact with all personality types.

Performance: Ability to systematically troubleshoot complex problems.