IT Operations Specialist: Troubleshooter & Systems Admin

Centurion Health; Boise (ID); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision, disability and

life insurance

401(k) with company match

Generous paid time off

Paid holidays

Flexible Spending Account

Continuing Education benefits

Job summary

Centurion Health seeks a full-time IT Operations Specialist to join our Regional Office in Boise, Idaho. You will analyze systems, triage Tier 1/2 requests, test fixes, document resolutions, and support Microsoft technologies across the enterprise.

The role requires a high school diploma or GED, with a Bachelor’s preferred, and IT certifications (A+, Network+, MCP). Expect 2+ years in a corporate help desk and 1+ year desktop support, plus SharePoint and Active Directory familiarity.

Qualifications

• High school diploma or GED equivalent.
• Bachelor’s degree in information technology or related field preferred.
• Minimum of two (2) years of experience in a corporate help desk environment preferred.
• Minimum of one (1) year of experience in a desktop support position, preferably within a corporate environment.
• CompTIA A+, CompTIA Network +, and Microsoft MCP certifications.
• Basic understanding of networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange.
• General knowledge of electronics, PC architecture, PC operating systems, and Microsoft Office.
• Demonstrated expertise in Remote Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting.
• Experience with current Windows operating systems.
• Extensive application support experience of current Microsoft Office family of products.
• Familiarity or experience with current Microsoft SharePoint family of products.
• Working knowledge of a range of diagnostic utilities, including application error and system event logs review.

Responsibilities

• Resolve Tier 1 and 2 IT requests via ticketing system.
• Test fixes and follow up to ensure resolution.
• Document end-user data and resolution notes.
• Configure, maintain, test, and document IT Operations applications.
• Provide training on supported Microsoft technologies.
• Follow SOPs and create/update documentation.
• Travel as needed and support after-hours/weekends.

Skills

CompTIA A+

CompTIA Network+

Microsoft MCP

RDP

Active Directory

Exchange

Windows operating systems

Microsoft Office

SharePoint

Printer troubleshooting

Education

High school diploma or GED

Bachelor’s degree in information technology or related field (preferred)

Tools

Microsoft Office

SharePoint

Job description

Centurion Health seeks a full-time IT Operations Specialist to join our Regional Office in Boise, Idaho. You will analyze systems, triage Tier 1/2 requests, test fixes, document resolutions, and support Microsoft technologies across the enterprise.

The role requires a high school diploma or GED, with a Bachelor’s preferred, and IT certifications (A+, Network+, MCP). Expect 2+ years in a corporate help desk and 1+ year desktop support, plus SharePoint and Active Directory familiarity.