Healthcare IT Service Desk Analyst — Night/Weekend Support

Australia-Employment

Brisbane (CA)

On-site

USD 29,000 - 41,000

Part time

5 days ago

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Benefits offered by this job

Competitive salary

Stellar benefits (Medical, Dental, V

Life Insurance

Flexible Schedule

Job Stability

Career growth

Job summary

Prestige Hospital System is seeking a mid-level Service Desk Analyst in Brisbane, CA for a 6+ month contract with potential for hire. You will provide desktop support for end-users, resolve complex issues, and maintain security in a healthcare environment.

The role requires strong customer service and technical skills, with on-call nights and weekend shifts expected. The ideal candidate has 5+ years in IT support, experience in healthcare settings preferred, and proficiency with Windows, Office,

Qualifications

Minimum 5+ years of IT support experience, preferably in a health care setting.
Experience in contact center or customer support environments is valued.
Familiarity with Microsoft Windows, Microsoft Office, and Mac OSX.
Strong written and verbal communication skills; ability to explain technical concepts clearly.

Responsibilities

Balance technical and customer service objectives in all Service Desk operations.
Maintain and contribute to the Knowledge Base (KB).
Communicate technical concepts effectively in written and oral form.
Mentor junior staff and handle Level II escalations when needed.
Own team service levels and be flexible with nights, weekends, and on-call rotations.