Internet & Voice Support Specialist

Spectrum; Greensboro (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Spectrum is hiring a Customer Service Representative in Greensboro, NC. You will take inbound calls to assist residential customers, troubleshoot internet and voice services, and handle basicbilling inquiries.

The role requires flexibility with shifts, including nights and weekends, and emphasizes a strong customer-focused approach. The position supports Spectrum's 24/7 operations with multiple schedules, and starts on December 4, 2026.

Qualificações

• High school diploma or equivalent.
• 6+ months of customer service or related experience.
• 6+ months of basic technical support experience.
• 6+ months of heavy volume phone experience.
• 6+ months working with computers and software applications.

Responsabilidades

• Take inbound calls and provide support to residential customers.
• Troubleshoot internet and voice issues.
• Handle basic billing inquiries and payments.

Conhecimentos

Customer service

Active listening

Problem-solving

Multi-tasking

Communication

Technical skills

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

Typing

Descrição da oferta de emprego

Spectrum is hiring a Customer Service Representative in Greensboro, NC. You will take inbound calls to assist residential customers, troubleshoot internet and voice services, and handle basicbilling inquiries.

The role requires flexibility with shifts, including nights and weekends, and emphasizes a strong customer-focused approach. The position supports Spectrum's 24/7 operations with multiple schedules, and starts on December 4, 2026.