Internet & Voice Support Specialist

SPECTRUM; Greensboro (NC); On-site; USD 44,000 - 52,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative in Greensboro, NC to handle inbound calls, troubleshoot internet and voice issues, and address basic billing inquiries. The role supports residential customers and contributes to a positive, best-in-class experience.

The position requires strong communication skills, multi-tasking ability, and a commitment to delivering excellent service. Training provided; schedule may include nights, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications.

Responsibilities

• Provide customer support by phone for internet and voice services.
• Troubleshoot internet and phone technical issues and assist with billing inquiries.
• Document interactions and resolve customer questions accurately and promptly.

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative in Greensboro, NC to handle inbound calls, troubleshoot internet and voice issues, and address basic billing inquiries. The role supports residential customers and contributes to a positive, best-in-class experience.

The position requires strong communication skills, multi-tasking ability, and a commitment to delivering excellent service. Training provided; schedule may include nights, weekends, and holidays.