Internet & Voice Tech Support Specialist

Spectrum; Columbus (OH); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Spectrum is seeking a Customer Service Representative to handle inbound calls from residential customers, helping with internet and voice repair issues and basic billing inquiries. You will troubleshoot technical problems, guide customers in payments, and ensure a positive service experience.

The role contributes to keeping customers connected and satisfied in a fast-paced call center environment. Qualified applicants will have a high school diploma, be fluent in English, and be able to work

Qualifikationen

• Formal education: High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Schedule flexibility including nights, weekends, and holidays.

Aufgaben

• Take inbound calls and provide support to Spectrum residential customers.
• Troubleshoot internet and voice repair issues and assist with basic billing inquiries.
• Handle payments and explain service options to customers.

Kenntnisse

Communication

Organization

Time management

Customer service

Ausbildung

High school diploma

Tools

MS Office

Typing

Jobbeschreibung

Spectrum is seeking a Customer Service Representative to handle inbound calls from residential customers, helping with internet and voice repair issues and basic billing inquiries. You will troubleshoot technical problems, guide customers in payments, and ensure a positive service experience.

The role contributes to keeping customers connected and satisfied in a fast-paced call center environment. Qualified applicants will have a high school diploma, be fluent in English, and be able to work