On-Site Tech Support & Customer Service Pro (2nd Shift)

Spectrum; North Canton (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative to handle inbound calls, troubleshooting Internet and Voice services, and assisting with billing inquiries. This is a 100% on-site, 2nd shift role with training 10:00am–7:00pm Sunday-Thursday, and a base pay ranging from $20.00 to $25.25 per hour.

Start date is October 23, 2026. Applicants should have a high school diploma or equivalent, strong English skills, and be able to work varied schedules including nights, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience.

Responsibilities

• Take inbound calls and provide support that strengthens connections with Spectrum customers.
• Troubleshoot Internet and Voice issues and handle basic billing inquiries and payments.
• Provide service with a positive, professional attitude in a 24/7 call center environment.

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Spectrum is hiring a Customer Service Representative to handle inbound calls, troubleshooting Internet and Voice services, and assisting with billing inquiries. This is a 100% on-site, 2nd shift role with training 10:00am–7:00pm Sunday-Thursday, and a base pay ranging from $20.00 to $25.25 per hour.

Start date is October 23, 2026. Applicants should have a high school diploma or equivalent, strong English skills, and be able to work varied schedules including nights, weekends, and holidays.