On-Site Tech Support Rep - Internet & Voice

Charter Communications; North Canton (OH); On-site; USD 27,552 - 34,784; Full time

Job summary

Charter Communications in the United States is seeking a Customer Service Representative to join Spectrum on-site. You will handle inbound calls, assist residential customers with internet and voice issues, and guide them through payments and basic billing questions.

The role emphasizes active listening, problem resolution, and a positive, professional approach. Training starts soon, with shift schedules including evenings and weekends, and a base pay range reflected by location.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Able to work nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Take inbound calls and provide customer support for Spectrum services.
• Troubleshoot internet and voice issues for residential customers.
• Handle basic billing inquiries and payments.

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications in the United States is seeking a Customer Service Representative to join Spectrum on-site. You will handle inbound calls, assist residential customers with internet and voice issues, and guide them through payments and basic billing questions.

The role emphasizes active listening, problem resolution, and a positive, professional approach. Training starts soon, with shift schedules including evenings and weekends, and a base pay range reflected by location.