Customer Service Specialist - Internet & Voice Support

Spectrum; Columbus (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative to handle inbound calls, troubleshoot internet and voice issues, and assist with basic billing inquiries. The role supports residential customers in a fast-paced, 24/7 call center environment and requires a strong focus on customer satisfaction.

We value active listening, problem solving, and a proactive, professional approach. The base pay ranges and shifts are designed to meet business needs across diverse schedules.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Inbound calls handling and providing support to residential customers.
• Troubleshoot internet and voice issues and handle basic billing inquiries.
• Manage multiple tasks while delivering a best-in-class experience.
• Represent Spectrum professionally in a fast-paced call center.
• Be prepared to handle tough feedback and ensure customer satisfaction.

Skills

Communication

Organization

Time management

Customer service

Multitasking

Problem solving

Dependable

Professional

Positive

Proactive

Resilient

Typing

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is hiring a Customer Service Representative to handle inbound calls, troubleshoot internet and voice issues, and assist with basic billing inquiries. The role supports residential customers in a fast-paced, 24/7 call center environment and requires a strong focus on customer satisfaction.

We value active listening, problem solving, and a proactive, professional approach. The base pay ranges and shifts are designed to meet business needs across diverse schedules.