Internet & Voice Support Specialist

SPECTRUM; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum in Winston-Salem is seeking a Customer Service Representative to handle inbound calls, troubleshoot basics, and assist with billing inquiries. You’ll support Internet and Voice services, solve problems, and connect customers to the right solutions with a positive, professional demeanor.

Start Date: October 23, 2026. You’ll work across varied shifts in a fast-paced call center, using multiple tools to deliver best-in-class service to Spectrum subscribers nationwide.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls and provide support for Internet and Voice services.
• Troubleshoot basic technical issues and assist with billing inquiries.

Skills

Communication

Organization

Time management

Customer service

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum in Winston-Salem is seeking a Customer Service Representative to handle inbound calls, troubleshoot basics, and assist with billing inquiries. You’ll support Internet and Voice services, solve problems, and connect customers to the right solutions with a positive, professional demeanor.

Start Date: October 23, 2026. You’ll work across varied shifts in a fast-paced call center, using multiple tools to deliver best-in-class service to Spectrum subscribers nationwide.