Billing & Customer Support Specialist

Spectrum; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative in Charlotte, NC, to handle billing inquiries, process payments, and build positive relationships with customers. You will represent Spectrum’s commitment to quality and stay informed about our services to provide knowledgeable support.

Ideal candidates will have a high school diploma, English proficiency, and 6+ months in customer service with heavy call volume and computer/software experience.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience preferred.
• 6+ months of heavy volume phone experience preferred.
• 6+ months working with computers and software applications preferred.
• Experience in cable operations or telecommunications call center preferred.

Responsibilities

• Address customer billing questions and efficiently process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to represent Spectrum’s commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Skills

English proficiency

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Customer Service Representative in Charlotte, NC, to handle billing inquiries, process payments, and build positive relationships with customers. You will represent Spectrum’s commitment to quality and stay informed about our services to provide knowledgeable support.

Ideal candidates will have a high school diploma, English proficiency, and 6+ months in customer service with heavy call volume and computer/software experience.