Internet & Voice Support Specialist

SPECTRUM; Burlington (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive pay and benefits

Job summary

Spectrum is seeking a Customer Service Representative to handle inbound calls for Internet and Voice Repair, troubleshoot technical issues, and assist with basic billing inquiries. You’ll work in a fast-paced call center, delivering a positive, best-in-class experience to residential customers.

Start Date: October 23, 2026. You’ll need strong listening, problem-solving, and multi-tasking skills to thrive in this role and represent a Fortune 100 company with professionalism.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls and provide support to residential customers.
• Troubleshoot internet and voice issues, resolving common problems.
• Address basic billing inquiries and payments as needed.
• Maintain a positive customer experience while communicating clearly and professionally.

Skills

Communication

Organization

Time management

Customer service

Dependable

Problem-solving

Professional

Positive

Proactive

Multi-tasking

Resilient

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative to handle inbound calls for Internet and Voice Repair, troubleshoot technical issues, and assist with basic billing inquiries. You’ll work in a fast-paced call center, delivering a positive, best-in-class experience to residential customers.

Start Date: October 23, 2026. You’ll need strong listening, problem-solving, and multi-tasking skills to thrive in this role and represent a Fortune 100 company with professionalism.