Interim Store Lead — Elevate Ops & Customer Experience

Five Below; El Paso (TX); On-site; USD 15,000 - 18,000; Part time

Job summary

Five Below in El Paso, TX seeks an Interim Support Lead to supervise store operations during peak season or a leave of absence. Reporting to the Store Manager, you will guide front-end operations, cash handling, merchandising, safety, and guest service while performing Manager On Duty duties when scheduled.

You will train crew, open/close the store, manage stock, assist with onboarding, and partner with leadership to drive sales and control expenses.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wow-ing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

People management

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in El Paso, TX seeks an Interim Support Lead to supervise store operations during peak season or a leave of absence. Reporting to the Store Manager, you will guide front-end operations, cash handling, merchandising, safety, and guest service while performing Manager On Duty duties when scheduled.

You will train crew, open/close the store, manage stock, assist with onboarding, and partner with leadership to drive sales and control expenses.