Inbound Telesales Consultant – Training & Store

American Red Cross; Baldwin Park (CA); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental Vision plans

Health Spending Accounts & Flexible Sp

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Résumé du poste

The American Red Cross in Baldwin Park, CA is hiring for a call center sales agent to handle inbound inquiries about training courses and Store products. You will assess customer needs, upsell complementary items, process orders, and document interactions in Salesforce, with a target to contribute to annual training and retail revenues while delivering excellent service.

The role requires strong communication, the ability to work in a fast-paced environment, and proficiency with sales tools.

Qualifications

• Minimum of 1 year of sales experience within a call center.
• Ability to multi-task across multi-system platforms.
• Strong communication and negotiation skills are a plus.

Responsabilités

• Handle inbound calls for customers interested in training courses or Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Process credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

Connaissances

Sales experience

Multi-tasking

Customer service

Communication skills

Negotiation

Formation

High school diploma or GED

Outils

Salesforce.com

MS Office

Description du poste

The American Red Cross in Baldwin Park, CA is hiring for a call center sales agent to handle inbound inquiries about training courses and Store products. You will assess customer needs, upsell complementary items, process orders, and document interactions in Salesforce, with a target to contribute to annual training and retail revenues while delivering excellent service.

The role requires strong communication, the ability to work in a fast-paced environment, and proficiency with sales tools.