Telesales Pro: Inbound Sales for Good

American Red Cross; Iowa; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to 6% match

Paid Time Off starting at 15 days

Paid holidays

Volunteer opportunities

Job summary

The American Red Cross is seeking a customer-focused sales professional in the United States to handle inbound calls for training courses and store products, uncover needs, and guide customers to the right solutions. You will document interactions in Salesforce, upsell related products, and manage returns according to policy.

This role targets training revenue of $325K per year and retail revenue of $80K per year, requiring at least 1 year of call center sales experience, strong communication

Qualifications

• Education: High school diploma/GED or equivalent.
• Minimum of 1 year of sales experience within a Call Center.
• Ability to multi-task across multi-system platforms.
• Strong influence and negotiation skills preferred.

Responsibilities

• Handle inbound calls for customers interested in training courses or store products.
• Act as consultant to uncover customer training and product needs.
• Recommend and sell training classes and store products based on needs.
• Process credit card transactions and place orders in Sales systems.
• Document and update cases with required call information in Salesforce.
• Upsell store products that complement class enrollment.
• Handle returns, exchanges, or cancellations per policies.
• Answer questions and address concerns about classes or products.
• Aim for Training revenue of $325K/year and Retail revenue of $80K/year.

Skills

Sales experience

Call Center

Customer service

Upselling

Multi-tasking

CRM

Education

High school diploma/GED

Tools

Salesforce.com

MS Office

Job description

The American Red Cross is seeking a customer-focused sales professional in the United States to handle inbound calls for training courses and store products, uncover needs, and guide customers to the right solutions. You will document interactions in Salesforce, upsell related products, and manage returns according to policy.

This role targets training revenue of $325K per year and retail revenue of $80K per year, requiring at least 1 year of call center sales experience, strong communication