Telesales Specialist - Inbound Training & Retail

American Red Cross; Pennsylvania; Presencial; USD 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental Vision plans

Health Spending Accounts & Flexible SP

PTO: Starting at 15 days a year

Resumo da oferta

American Red Cross seeks a Telesales Specialist to sell Red Cross community training classes and Store products to individuals and small businesses. You will act as a consultant to identify customer needs and recommend suitable courses and products, processing payments and documenting interactions in Salesforce.

The role emphasizes strong call center sales skills, multi-tasking across systems, and delivering revenue targets while providing excellent customer service.

Qualificações

• Minimum of 1 year of sales experience within a call center (does not have to be B2C).
• Ability to effectively multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Responsabilidades

• Handle inbound calls for customers interested in taking Red Cross community training courses or purchasing Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Store products based on customer needs.
• Handle credit card transactions and place orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store products that complement class enrollment.
• Handle customer returns, exchanges or cancellations following policies.

Conhecimentos

Sales experience

Multi-tasking

Customer service

Communication skills

Formação académica

High school diploma/GED

Ferramentas

Salesforce.com

Descrição da oferta de emprego

American Red Cross seeks a Telesales Specialist to sell Red Cross community training classes and Store products to individuals and small businesses. You will act as a consultant to identify customer needs and recommend suitable courses and products, processing payments and documenting interactions in Salesforce.

The role emphasizes strong call center sales skills, multi-tasking across systems, and delivering revenue targets while providing excellent customer service.