Inbound Sales & Client Success Specialist

Filetwigbay; Richmond (CA); On-site; USD 94,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Flexible hours

Job summary

VentureLab in Richmond, CA is hiring a Customer Service Representative to treat Inbound Call Handling as a competitive sport. The role demands 4+ years in sales marketing, ownership of projects, cross-team collaboration, and a compensation of $94,000 to $123,000 per year.

Live in Richmond, CA and flex hours across the city are supported. VentureLab emphasizes mentorship and growth throughout your tenure on the team.

Qualifications

• Real Account Management chops.
• First Call Resolution mindset.
• CSAT reporting abilities.

Responsibilities

• Read the room on every mid-level call and adjust the close
• Keep Richmond renewals from slipping by owning the timeline
• Trade weekly notes with product on what Richmond buyers keep requesting
• Chase the sales marketing whitespace no rep in CA has worked
• Build the campaign calendar that keeps Richmond, CA pipeline full year-round
• Prospect via cold calls, emails, and social selling to fill the contract pipeline

Skills

Account Management

First Call Resolution

Reliability

CSAT Reporting

Stress Management

Written communication

Curiosity

Job description

VentureLab in Richmond, CA is hiring a Customer Service Representative to treat Inbound Call Handling as a competitive sport. The role demands 4+ years in sales marketing, ownership of projects, cross-team collaboration, and a compensation of $94,000 to $123,000 per year.

Live in Richmond, CA and flex hours across the city are supported. VentureLab emphasizes mentorship and growth throughout your tenure on the team.