Remote Customer Support & Growth Specialist

Innovatelab; Berkeley (CA); Remote; USD 66,000 - 109,000; Full time

Job summary

InnovateLab in Berkeley, CA is hiring a remote Customer Support Specialist. The role offers ownership, collaboration, and a growth track, with a salary range of $66,000 to $109,000 per year.

The position emphasizes multi-channel campaigns, messaging for buyers, and end-to-end sales activities, with flexible hours in Berkeley, CA. Resumes are accepted daily for this remote-friendly opportunity.

Qualifications

• Excellent written communication that can handle complex email threads.
• Collaborative team player who uplifts colleagues.
• Strong time-management with bias toward action.
• Growth mindset and openness to feedback.
• Outcome-focused, able to balance action with patience.

Responsibilities

• Drive Escalation Management adoption so the CA team stops flying blind.
• Partner with Escalation Management specialists to align content with demand-generation goals.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Develop and execute multi-channel campaigns that drive qualified leads for InnovateLab.
• Own the full sales cycle from initial outreach to signed contract.
• Represent InnovateLab at trade shows, conferences, and local networking events.
• Test messaging variations and iterate based on performance data.
• Feed sales the HubSpot Service Hub signals that say a buyer is ready now.

Skills

Written communication

Team player

Time-management

Growth mindset

Outcome-focused bias

Job description

InnovateLab in Berkeley, CA is hiring a remote Customer Support Specialist. The role offers ownership, collaboration, and a growth track, with a salary range of $66,000 to $109,000 per year.

The position emphasizes multi-channel campaigns, messaging for buyers, and end-to-end sales activities, with flexible hours in Berkeley, CA. Resumes are accepted daily for this remote-friendly opportunity.