Call Center Manager

Egreenservices; Richmond (VA); Hybrid; USD 87,000 - 137,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Commerce Partners Inc in Richmond is seeking a Call Center Manager to lead a fast-moving sales marketing team and own performance. You will coach staff and coordinate cross-functional launches with creative, product, and operations to drive results.

With 7+ years in sales marketing and Avaya expertise, you’ll translate jargon, mentor teammates, and guide return-on-investment strategies while enjoying a flexible hybrid schedule and a competitive compensation package.

Qualifications

• 8 years of Avaya expertise and sales marketing background.
• Ability to translate jargon into plain English.
• Demonstrated capacity to mentor or support manager teammates.
• Comfort with being the newest person in the room and contributing in notes.

Responsibilities

• Lead call center operations in Richmond and drive performance improvements.
• mentor staff and support manager teammates.
• Coordinate cross-functional launches with creative, product, and operations.
• Read intent data and prioritize hot leads in Richmond.
• Craft messaging and scripts for webinars and outreach.
• Test variations and iterate based on performance data.

Skills

Avaya expertise

Mentoring

Sales marketing experience

Networking

Job description

Looking for your next chapter in growth marketing? Commerce Partners Inc wants a Call Center Manager ready to make an impact in Richmond. At $87,000 - $137,000, this Call Center Manager seat rewards 7+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Show up at Richmond, VA networking nights with a reason to follow up
• Draft the cold-outreach copy that survives a manager buyer's inbox
• Coordinate cross-functional launches with creative, product, and operations
• Read intent data and route the Richmond hot leads first
• Script the webinar that fills the sales marketing top of funnel
• Test messaging variations and iterate based on performance data

What You'll Bring

• A communication style that translates jargon back into plain English
• 8 years of Avaya práctica, plus a hunger for what's next
• Comfort being the newest person in the room and the loudest in the notesDemonstrated capacity to mentor or support manager teammates
• The self-awareness to know which problems are yours to solve

A quietly-excellent startup out of Richmond, Commerce Partners Inc is rethinking what sales marketing software can be. We move fast on Persuasion but slow down whenever someone says they feel rushed past good judgment.

Here is the deal: $87,000 - $137,000, a mentor who answers, benefits that hold up, and a flexible hybrid schedule that fits real life.

Stamped current this morning, the hybrid opportunity awaits your application.

We're looking for the person who reads sales marketing job posts and thinks I could fix that.