Senior Customer Service Representative

Energy Innovation Corp; Richmond (CA); Remote; USD 122,000 - 176,000; Full time

Benefits offered by this job

Mentorship program

Generous benefits

Family-friendly schedules

Job summary

Bank of America in Richmond, CA is seeking a Senior Customer Service Representative to own the full sales cycle from first touch to close. The role offers a compensation range of $122,000 to $176,000 and mentorship to grow in sales and marketing.

The role emphasizes building networks, segmenting audiences, and ensuring seamless CRM/SLA handoffs in a remote-capable, family-friendly environment.

Qualifications

• 6+ years of experience in sales, marketing, or customer success.
• Strong verbal communication skills with ability to translate jargon into plain English.
• Proven ability to manage competing priorities under tight deadlines.
• Demonstrated ownership and mentorship mindset.

Responsibilities

• Own full sales cycle from first touch to close.
• Build CRM reports and ensure QA before reviews.
• Develop networks to close deals for the Richmond market.
• Segment audiences and personalize outreach to improve responses.
• Maintain handoff documentation between SLA management and CRM.
• Identify at-risk accounts and recover lost deals.
• Forecast demand and align marketing spend with sales goals.
• Extract insights from data to support persuasive pitches.

Skills

Verbal communication

Multi-tasking

Prioritization under pressure

Clear thinking under deadlines

Ownership mindset

Plain English communication

Job description

As a Senior Customer Service Representative on our ruthlessly-focused go-to-market team, you will own the full sales cycle from first touch to close. This senior opening gives you $122,000 - $176,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

Key Responsibilities

• Build the CRM Software report leadership checks before the CA review
• Build the Richmond reference network that closes deals for you
• Segment audiences and personalize outreach to lift response rates
• Own the handoff doc that keeps nothing falling between SLA Management and CRM
• Spot which Richmond accounts are about to churn and win them back
• Forecast demand and align marketing investment with sales objectives
• Mine SLA Management data for the plainspoken story that wins the room
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• Sound instincts for reading a room you've never been in before
• Demonstrated ability to manage competing priorities under tight deadlines
• Clear thinking under the kind of pressure Richmond, CA deadlines bring
• A solid foundation in Verbal Communication, refined over 6+ years
• Curiosity and a continuous drive to sharpen your sales marketing craft
• An appetite for ownership that scales with the stakes
• A communication style that translates jargon back into plain English

Bank of America is a Richmond, CA-based company on an outcome-focused path to redefine the sales marketing industry. Disagreement is welcome here, but once we decide, the whole Bank of America team rows in the same direction.

What sits behind the $122,000 - $176,000 offer is a Bank of America culture built on real mentorship, generous benefits, and schedules that bend toward family.

Hiring is open and ongoing for this remote position in Richmond.