Customer Support Specialist

InnovateLab; Berkeley (CA); Remote; USD 66,000 - 109,000; Full time

Job summary

InnovateLab in Berkeley, CA is hiring a remote Customer Support Specialist. The role offers ownership, collaboration, and a growth track, with a salary range of $66,000 to $109,000 per year.

The position emphasizes multi-channel campaigns, messaging for buyers, and end-to-end sales activities, with flexible hours in Berkeley, CA. Resumes are accepted daily for this remote-friendly opportunity.

Qualifications

• Excellent written communication that can handle complex email threads.
• Collaborative team player who uplifts colleagues.
• Strong time-management with bias toward action.
• Growth mindset and openness to feedback.
• Outcome-focused, able to balance action with patience.

Responsibilities

• Drive Escalation Management adoption so the CA team stops flying blind.
• Partner with Escalation Management specialists to align content with demand-generation goals.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Develop and execute multi-channel campaigns that drive qualified leads for InnovateLab.
• Own the full sales cycle from initial outreach to signed contract.
• Represent InnovateLab at trade shows, conferences, and local networking events.
• Test messaging variations and iterate based on performance data.
• Feed sales the HubSpot Service Hub signals that say a buyer is ready now.

Skills

Written communication

Team player

Time-management

Growth mindset

Outcome-focused bias

Job description

A wildly-collaborative Customer Support Specialist thrives where targets are loud and excuses are quiet, and that's the culture InnovateLab built in Berkeley, CA. A remote Customer Support Specialist seat at InnovateLab that pairs $66,000 - $109,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Push Escalation Management adoption so the CA team stops flying blind
• Partner with Escalation Management specialists to align content with demand-generation goals
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Develop and execute multi-channel campaigns that drive qualified leads for InnovateLab
• Own the full sales cycle from initial outreach to signed contract
• Represent InnovateLab at trade shows, conferences, and local networking events
• Test messaging variations and iterate based on performance data
• Feed sales the HubSpot Service Hub signals that say a buyer is ready now

What You'll Bring

• Written communication clear enough to survive a forwarded email chain
• A team player who lifts up colleagues and shares credit
• Strong time-management skills and a bias toward action
• A growth mindset that treats feedback as fuel, not threat
• An outcome-focused bias toward action, balanced by knowing when to wait

The story of InnovateLab is really the story of Berkeley, CA betting on an ambitious idea about sales marketing and being proven right. The unwritten rule in Berkeley is simple: leave the codebase kinder than you found it.

Beyond $66,000 - $109,000, InnovateLab invests in your growth, assigns you a mentor, and lets you flex hours across Berkeley, CA as you need.

Active as of this moment, the Berkeley, CA role accepts resumes daily.