Customer Support Specialist

VentureLab; Dearborn (MI); On-site; USD 56,000 - 77,000; Full time

Job summary

VentureLab in Dearborn, MI is seeking a Customer Support Specialist who will expand the category and own outcomes. Earn $56,000 - $77,000 per year and grow your sales and marketing career with a team that values real experience.

You will coordinate cross-functional launches, draft effective outreach, manage social content, and pitch upsells while handling price objections. The environment is fast-paced and mentorship-driven, with growth opportunities across the business.

Qualifications

• Willingness to commute to Dearborn, MI or work flexibly as needed.
• An appetite for ownership that scales with the stakes.
• Experience supporting cross-functional teams in a mid-level capacity.
• Real proficiency with CSAT Reporting, plus willingness to learn QA Monitoring fast.
• The discipline to finish the boring 20% that makes the rest matter.
• Comfort with a VentureLab pace that rarely sits still.
• A writer's ear for tone in a high-stakes email.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Hands-on ownership of social media calendars and community engagement
• Pitch upsells that feel like favors, not invoices
• Field objections on price the way a mid-level pro does it

Skills

CSAT reporting

QA monitoring

Cross-functional support

Cold outreach copy

Social media scheduling

Email tone writing

Ownership mindset

Job description

This isn't a quota-and-coast Customer Support Specialist job; VentureLab expects the person in Dearborn to expand the whole category. Earn $56,000 - $77,000, own outcomes, and grow your sales marketing career with a team that values 4 years of real experience.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Hands-on ownership of social media calendars and community engagement
• Pitch upsells that feel like favors, not invoices
• Field objections on price the way a mid-level pro does it

What You'll Bring

• Willingness to commute to Dearborn, MI or work flexibly as needed
• An appetite for ownership that scales with the stakes
• Experience supporting cross-functional teams in a mid-level capacity
• Real proficiency with CSAT Reporting, plus willingness to learn QA Monitoring fast
• The discipline to finish the boring 20% that makes the rest matter
• Comfort with a VentureLab pace that rarely sits still
• A writer's ear for tone in a high-stakes email

VentureLab is a human-first team based in Dearborn, MI, building products that customers rely on every day. Mentorship goes both ways at VentureLab, and seniority never means having all the answers.

Combine $56,000 - $77,000 with growth, generous benefits, and a mentor, and you have the reason people stay at VentureLab for years.

This opening is current to the minute and openly recruiting today.